Hi, I'm

Kirsten Hosic.

I translate complex user needs into strategic direction

I'm a UX Researcher with 10+ years of experience driving research, strategy, and leadership initiatives in complex B2B SaaS product spaces.

UX Researcher @ Google Cloud

Nov 2023 - Present

Lead research for Cloud Monitoring (Observability) and AI Agent Observability, focusing on enhancing user experience for AI/ML model observability.
Led a 4-person multidisciplinary team to complete a high-impact research program for top-tier Enterprise and Select accounts, establishing a strategic baseline for core 'Jobs to be Done'.
Drove actionable recommendations that elevated the Metrics Explorer tool to an outstanding 89% opt-in rate at public preview.
Spearheaded foundational research for AI Agent Observability, uncovering critical pain points in testing and evaluation, reducing AI agent developers' time to production.
Championed research for a simplified Observability query tool, resulting in a 32% reduction in time taken to create queries.

May 2022 - Nov 2023

Conducted generative and evaluative research for Cloud Monitoring and Observability products.
Revealed previously unknown user pain points through generative research, directly overturning critical stakeholder assumptions during the design of new metrics-based visuals.
Earned multiple peer awards recognizing the significant impact of research contributions.

Portfolio pieces in progress

what's next

I love being challenged by different ideas and new problem spaces.

Whether you'd like to discuss UX research, collaborate on a project, or just connect, my inbox is always open!